Bucket of Hours
In today’s rapidly evolving business environment, having on-demand access to SAP expertise is critical for staying agile and maintaining operational excellence. Sierra Digital’s Bucket of Hours model gives your organization flexible, scalable access to seasoned SAP professionals—ready to assist when and where you need them most.
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How Sierra Digital Helps Utilities Industry
Our solutions accelerate and simplify processes for SAP users in the Utilities industry with value-driven features:
Seamless GenAI and SAP Business Data Cloud Integration
Gain seamless integration with Gen AI and SAP Business Data Cloud. Create forms, ask questions on budget attachments, query personnel expenses data, all using natural language modeling in union with SAP Gen AI Hub, Just Ask and HANA Vectoring.
Predictive/Prescriptive Analytics
Leveraging these advanced capabilities, users are able to discern metrics that can improve outcomes, build multiple scenarios to select from, and save the models for future use.
Automated Business Partner Onboarding
Using GenAI technology, our solutions can draw data from PDFs and image files to automatically populate web-based forms, eliminating the manual task of transcribing business partner data.
Dynamic Pricing with Advanced Event Mesh Scenarios
Our solutions make it easy to dynamically update prices, leveraging advanced event mesh scenarios to aid agility for the future-ready enterprise.
Sustainable Decision-Making Protocols
Users are able to streamline decision-making by setting up workflows which route tasks to stakeholders for review and approval, ensuring both a trackable history and sustainable compliance.
Our Platform Managed Services Offerings
SAP Enhancements & Issue Resolution
We provide support for bug fixes, technical tuning, and functional improvements across SAP landscapes.
Functional & Technical Consulting
Access specialized SAP consultants for help with configuration, development, and cross-module integration.
System Maintenance & Updates
Our experts handle system refreshes, patching, and minor upgrades to keep your SAP environment current and compliant.
Security & User Access Management
We assist with role design, access controls, audit support, and ongoing security maintenance.
Custom Development & Integration
Deliver tailored ABAP enhancements, interfaces, and third-party integrations that streamline operations.
Reporting & Data Services
Support includes report creation, data extraction, cleansing, and analytics for better business insight.
Key Benefits of Choosing Sierra Digital
On-Demand SAP Expertise
Our flexible model ensures you have the right skills available exactly when needed, without long-term commitments.
Adaptable to Your Business Needs
Whether it’s routine support or urgent problem-solving, you control how and when your hours are used.
Transparent Tracking & Reporting
Gain full visibility into hour usage, task progress, and service history with detailed reporting.
Lower Operational Overhead
Avoid the cost of full-time staffing by using expert services only when necessary.
Consistent, High-Quality Support
Work with a trusted SAP partner who understands your systems and delivers reliable results every time.
Potential Benefits for Retailers
By choosing Sierra Digital, retailers can achieve:
Enhanced Customer Experiences
Personalized interactions and seamless service delivery improve customer satisfaction.
Optimized Supply Chains
Streamlined operations and real-time insights enhance supply chain efficiency.
Increased Efficiency
Automation and integration reduce administrative burdens and improve workflows.
Cost Savings
Streamlined operations and reduced errors translate to significant cost savings.
Scalability
Our solutions grow with your organization, adapting to changing needs.
Our Bucket of Hours Engagement Models
Prepaid Hour Packages
Purchase a block of SAP support hours in advance and draw from them as needed—no surprises, just flexibility.
Cross-Functional Resource Access
Use your hours across multiple SAP skill sets—functional, technical, and security—all within one pool.
Scalable Support Capacity
Easily increase or renew your hour bank as business demands evolve or projects ramp up.
Our Approach to SAP Support Delivery
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Needs Assessment & Planning
We begin by understanding your current SAP environment, identifying common support needs, and tailoring your engagement.
Flexible Request Handling
Submit support requests as needed—whether they’re one-off tasks or part of a larger effort—and we’ll match you with the right resource.
Proactive Communication
Our team keeps you updated on work in progress, remaining hours, and opportunities to improve efficiency.
Continuous Value Optimization
We help you make the most of your hours by prioritizing high-impact work and delivering proactive recommendations.
Why Sierra Digital?
Deep SAP Expertise
Our consultants bring years of hands-on experience across a wide range of SAP modules and technologies.
Tailored SAP Support
No one-size-fits-all solutions—our services are designed to align with your goals, environment, and roadmap.
Security-First Delivery
We implement best practices to protect your data, ensure compliance, and maintain business continuity.
Flexible Engagement Models
Choose how you engage—whether through blocks of hours, ongoing support, or project-based delivery.
Commitment to Customer Success
We partner with you to drive tangible outcomes, boost performance, and get the most from your SAP investment.
Streamline your SAP operations with Sierra Digital’s Bucket of Hours
Let’s simplify how you manage SAP support—contact us today to customize a plan that fits your needs.
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