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Take a Walk with Sierra Digital to Enable your Digital Adoption Journey

Sierra Digital continues to innovate across our diverse array of products and services, always striving to deliver cutting-edge, AI-powered solutions to our customers. One of our key strategic partnerships in this journey is with WalkMe, a leader in Digital Adoption Platforms (DAP). From the very beginning, our approach with WalkMe was rooted in action—not observation. We immediately assembled a dedicated team to undergo full WalkMe training and achieve certification across all competencies. This team quickly began developing content that has since been refined, rigorously tested, and made ready for real-world deployment.

Before diving deeper into Sierra Digital’s approach with WalkMe, let’s explore who WalkMe is and what they bring to the digital transformation space.

What is WalkMe?

WalkMe is a cloud-based Digital Adoption Platform designed to help organizations measure, drive, and act to accelerate digital transformation and maximize their technology investments. As a no-code overlay, it sits seamlessly atop existing software systems, guiding users in real time, automating workflows, and delivering actionable insights. This intuitive functionality allows organizations to improve user experiences, boost productivity, and maintain operational efficiency—all without sacrificing security or privacy.

With WalkMe, business leaders gain powerful visibility into how technology is used, where user friction exists, and how digital tools can be further optimized. The platform isn’t just for onboarding or training new users. Every user—whether an experienced employee or a newcomer—can benefit from features like automation, in-time guidance, compliance checks, and feedback capture. The result is a continuously optimized experience that keeps pace with evolving business and technology needs.

What truly sets WalkMe apart is its application-agnostic design. It operates seamlessly across any software environment—be it SAP, Salesforce, ServiceNow, or even custom-built tools—without requiring changes to source code. While primarily cloud-based, WalkMe also supports on-premise and hybrid applications, ensuring a consistent and guided digital experience across web, desktop, and mobile platforms.

The WalkMe Platform: A Three-Layered Ecosystem

WalkMe’s architecture is built on three powerful layers that combine to form a complete digital adoption ecosystem.

1. Data & Analytics

WalkMe empowers organizations with detailed visibility into application usage and user behavior. It identifies pain points, tracks engagement, and highlights where digital adoption efforts may fall short. By integrating real-time analytics with automation and contextual engagement, WalkMe helps organizations make proactive, data-driven decisions that enhance both efficiency and user experience. These insights enable organizations to:

Accelerate adoption and reduce friction.
Boost employee productivity and customer satisfaction.
Shorten onboarding and training cycles.
Reduce IT support tickets through self-service guidance.
Maximize the ROI of technology investments.

With these actionable insights, businesses can continuously refine their digital strategy to align with user needs and technological goals.

2. Action & Experience

WalkMe elevates user experience through intelligent, in-app guidance that offers assistance exactly when it’s needed. This approach eliminates the necessity for time-consuming training sessions and reduces support overhead. Powered by its proprietary DeepUI technology, WalkMe uses AI to recognize and adapt to user interface changes automatically, ensuring uninterrupted guidance even as applications evolve.

Key features include:

Smart Walk-Thrus: Interactive, step-by-step guides that lead users through tasks in real time, simplifying complexity and increasing confidence.

Launchers: Clickable triggers that initiate Smart Walk-Thrus or open resources, providing just-in-time, context-aware help.

ShoutOuts: Eye-catching messages designed to announce updates, draw user attention, or encourage action.

SmartTips: On-screen hints that deliver contextual information or validation as users interact with forms and fields.

Resources: One-click access to articles or videos that provide in-depth explanations or troubleshooting support.

Onboarding: Personalized checklists that gamify the learning process and track new users’ progress through essential steps.

Surveys: Customizable feedback tools that gather user insights, feeding directly into WalkMe Analytics for continuous improvement.

By combining these tools, WalkMe makes digital adoption an intuitive, engaging, and productive experience for every user.

3. Platform & Administration

WalkMe is built with enterprise-level governance and security in mind. It supports role-based access controls and aligns with global compliance standards, including GDPR and SOC 2. Designed for large-scale deployments, the platform ensures adoption initiatives remain both secure and scalable across complex digital environments.

How Sierra Digital and WalkMe Fit Together

The Sierra Digital Mission: “Sierra Digital aspires to be a global leader that helps customers transform the traditional business model into a state-of-the-art digital enterprise for ultimate competitive advantage.”

The WalkMe Vision: “Our vision is to fundamentally transform the productivity of humanity by harnessing the power of technology.” (www.walkme.com/about-us/)

Sierra Digital and WalkMe share a unified vision for the future of digital transformation—one centered on continuous innovation and empowering customers to thrive in an AI-driven world.

In today’s business landscape, adopting new software is simple. The challenge lies in ensuring people actually use it effectively. That’s where this partnership makes all the difference. WalkMe bridges the gap between people and technology by helping organizations measure, drive, and act on adoption data. Meanwhile, Sierra Digital lays the foundation for success by developing, testing, and deploying WalkMe content customized to each client’s systems and workflows.

Together, we transform digital adoption from a technical task into a strategic advantage. By turning software into tools that users want to engage with—not just those they have to use—our partnership drives faster transformation, increases productivity, and enhances returns on every technology investment.

At Sierra Digital, our value lies in pairing WalkMe’s adoption capabilities with our deep SAP expertise. Our rapidly growing team of more than 20 certified WalkMe Builders and Consultants deliver end-to-end, results-driven solutions across entire enterprise ecosystems. Through this collaboration, our clients experience effortless user adoption, measurable efficiency gains, and tangible business outcomes.

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Take a Walk with Sierra Digital to Enable your Digital Adoption Journey

What is WalkMe?

The WalkMe Platform: A Three-Layered Ecosystem