Thomas Merrill

Vice President, Branding & Marketing

Forward-thinking Front-End Brand Strategist with decades of experience partnering with C-suite clients and cross-disciplinary Customer Experience professionals to achieve ambitious brand, product, customer, and employee goals. Expertly skilled at helping clients build innovation roadmaps based on customer and operational research. Prior CX leadership roles with Microsoft/MSN, Cleveland Clinic, Louisiana-Pacific, Novus International, and Research in Motion.

With a graduate degree in Curriculum Design and an undergraduate degree in Mass Communication, Merrill specializes in partnering with clients to understand, embrace, and become passionate about advanced concepts central to Experience Management, and evangelizing messages through integrated mass communications. Merrill has been honored four times by The American Advertising Federation as an Addy Best-of-Show Awardee for Creative Excellence.